Hemingways
Redesigning the VEX Rewards Gifting Platform
De Risk Innovation and Accelerate Growth for Enterprise Platforms
From validating concepts to optimising legacy platforms, we untangle digital complexity and navigate compliance to support sustainable growth.Improve an Existing Product
Turn underperforming systems into high yield growth engines that users actually want to engage with. We pinpoint exactly where user friction is draining product performance, completely overhauling the experience to boost adoption, speed up workflows, and unlock massive commercial value.
0 to MVP: New Product Design
Bring your idea to life! Move from raw ambition to a market ready product design risk free and at pace. We act as your strategic design architects, shaping your concept into a fully validated, production ready product that hits the market faster and scales with ease.
Friction Mapping
Get immediate, actionable clarity on where your product is failing and how to fix it fast. We run a rapid diagnostic across your core user journeys to expose operational bottlenecks, giving your development team an exact blueprint for immediate impact.
Research Ops
Continuous behavioural insight is the difference between leading a market and falling behind. We build and run a dedicated research engine that plugs directly into your business, turning ongoing user feedback into a steady stream of empirical evidence that powers every roadmap decision.
Proposition Accelerator
Whether you are discovering new opportunities or flooded with raw internal ideas, we provide the dedicated research, design, and prototyping capability your team is missing. We help transform unproven concepts into interactive prototypes and test them with real users and key stakeholders, turning abstract ideas into bulletproof business propositions that win executive buy in.
Team Augmentation & Capability
Instantly inject expert capability into your business to hit critical deadlines without overhead bloat. We plug directly into your current operations, delivering elite product strategy, user research, UX, UI, and product design execution precisely when your momentum demands it.
FAQ's
We specialise in UX, UR, UI, and Service Design for complex enterprise products. From targeted usability audits and early-stage proposition validation, to full-scale digital transformations and legacy system modernisation, our approach adapts to your specific commercial goals.
We embed seamlessly into your existing agile workflows. Whether you need flexible, short-term strategic consultancy to unblock a roadmap, or a fully dedicated design capability for end-to-end delivery, we operate as a natural, highly collaborative extension of your organisation.
Our expertise spans highly regulated and complex sectors, including higher education, healthcare, finance, aerospace, and insurance. We adapt our research and design methodologies to align with industry-specific compliance requirements and user behaviours.
We operate as a flexible, senior led extension of your current operations. Whether you need us to run a rapid Friction Mapping diagnostic or provide ongoing Team Augmentation, we plug directly into your secure workflows. This allows you to bridge specific strategic skill gaps and increase your delivery velocity without taking on permanent headcount.
Enterprise needs vary, so our commercial models do too. We offer fixed-price scoped projects, time-and-materials for agile discovery, and flexible retainers for continuous optimisation. You can use our interactive pricing calculator to get a rapid, transparent baseline estimate.
It starts with a 'light-weight' briefing to hear about your challenges, commercial objectives, and technical constraints. From there, we outline a strategic roadmap, define the required capability, and build a tailored plan to accelerate your product development.
Traditional digital agencies typically focus on marketing websites and visual aesthetics. An enterprise UX consultancy like LION+MASON specialises in structural product architecture, complex business logic, and unlocking sustainable growth. We design complex software and high transaction platforms, focusing entirely on reducing operational friction and accelerating task completion.
