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UX Audits

Build confidence in your roadmaps with actionable insights & prioritised expert recommendations.
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Overview

In today’s competitive digital world, even the smallest UX issues can lead to major user frustration and lost revenue. We’re here to change that.

 

Our UX Audit services dive deep into your product with heuristic evaluations, user testing, and competitor analysis to uncover hidden opportunities and pinpoint areas for improvement.

 

Our actionable recommendations boost user satisfaction, increase engagement and create a more intuitive, desirable products.

The Value

What value do UX Audits bring?

  • Quickly identify issues & pain points

    Reveal the underperforming areas of your website, app or platform, and learn how to improve them.

  • Prioritise action for maximum impact

    Address high priority issues first, and make best use of project budgets and timelines.

  • Achieve growth through informed decisions

    Our actionable insights and data-driven recommendations empower you to make informed decisions that drive user engagement, loyalty, and ultimately, product growth.

Our Process

We are flexible in our approach but typically our UX Audits follow this process…

  1. We begin with a kick-off workshop to ensure we're onboarded and aligned. This provides an opportunity for us to capture details on the target user groups, competitors, available data and more.

  2. Our experts will conduct reviews of your key pages/user journeys examining the visual appearance, heuristic evaluation, accessibility, information architecture and content/language. If requested, analysis of 3 competitors within your industry will also be conducted, benchmarking you against them.

  3. We deliver a detailed visually engaging report that clearly highlights areas of good and bad practice, a detailed scorecard and rating against each criteria and provide recommendations that can be actioned immediately.

  4. We’ll walk you through our findings, answer your questions, and provide expert guidance on the next steps.

Deliverables

  • Actionable Recommendations

    Practical guidance on what needs to change and why

  • Heuristic Evaluation

    Heuristic evaluation of key pages and user journeys

  • Standalone Insight Report

    Detailed standalone insight report to share with stakeholders

  • Playback Session

    We'll walk through the findings, answer questions & discuss next steps

  • Holistic View

    A holistic assessment of your current product experience

  • Competitor Analysis

    Structured review of your competitors digital propositions highlighting strengths & weaknesses

  • Analytics Review

    Data-driven analysis of user interactions

  • Communications Review

    Comms review evaluating their messaging, design and impact

UX Audit Packages

Fundamentals UX Audit

We’ll evaluate your website against best practise criteria, revealing actionable insight & tailored recommendations. For those looking to deliver quick wins and instant improvements.

Enquire Cost from £2,500

360 UX Audit

An in-depth evaluation of your customer experience from multiple perspectives. For those looking to uncover holistic insight about how to improve their product, platform, or app.

Enquire Cost from £8,750

Bespoke UX Audit Solutions

We offer bespoke UX audit packages tailored to your specific challenges, ensuring actionable recommendations that align with your business objectives.

Contact us today to speak with an expert consultant who will design a package to suit your needs!

Enquire

Get in touch

Email us with some details and we'll tell you how we can help.

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FAQ's

A UX audit is a systematic evaluation of a product's user experience. It aims to identify usability problems, areas of friction, and opportunities for improvement. UX Audits help you improve user satisfaction, and engagement, increase conversion, enhance customer retention, identify and correct usability issues before they cause significant problem and ensure products are intuative.
This varies depending on the package, typically a comprehensive UX audit includes a heuristic evaluation, review of user behaviour data, competitor analysis, usability testing and a review of the information architecture.
The frequency depends on factors such as product updates and changes, patterns identified from users and business goals and priorities. It's generally recommended to conduct audits regularly, especially after significant product changes or drops in key metrics.
Success can be measured by improved user satisfaction, increased conversion rates, reduced support tickets, higher retention rates and positive changes to user behaviour. This type of data should be checked and reported on frequently.
UX Audits are a fantasticly efficeint way of identifying common issues such as confusing navigation and poor information architecture, inconsistent design, accessibility problems and issues with key user journeys such as checkout out processes.

Related Work

We’re rated as one of the top UX + Product Design Consultancies in the UK.

  • Clutch recognition as a top product design company in London for 2026
  • Clutch recognition as a top product design company in London for 2026
  • Clutch recognition as a top product design company in London for 2026

Why Choose Us?

Here are just a few reasons why you should consider working with LION+MASON.

  • Thorough Approach

    We combine manual and technical testing to provide a comprehensive assessment of your product’s usability.

  • Actionable Recommendations

    Our reports provide clear and prioritised guidance for addressing usability issues.

  • Expert Team

    Our UX consultants possess in-depth knowledge of common usability heuristics, accessibility and industry best practice.