customer journey
From Static to Adaptive: How Personalisation is great for UX – when used right.
Personalisation in UX is one of those things that sounds great in theory—give people exactly what they need, when they need it, without them having to dig around for it. The problem? Most personalisation today is either lazy, creepy, or…
AI-Powered UX: How to Design for a World of Smart Interfaces
AI is here, and it’s not just for writing dodgy essays or making questionable deepfakes. It’s creeping into our interfaces, trying to make things “smarter” and “more intuitive.” Which, let’s be honest, sometimes just means it makes weird guesses about…
Top 5 UX Mistakes Small Businesses Make and How to Avoid Them
As a small business, you’ve got a lot on your plate. Between managing operations, marketing your products or services, and keeping your customers happy, it’s easy to overlook the finer points of user experience (UX) design. But here’s the thing:…
The Role of UX in Digital Transformation: Why It’s Crucial for Business Success
Digital transformation is more than just adopting new technologies; it’s about fundamentally changing how an organisation operates and delivers value to its customers. At the heart of this transformation lies User Experience (UX). An effective UX strategy can make the…
Understanding UX in the purchasing journey
It’s easy to see how online retailers can take a blinkered view of user experience (UX). For many brands, their digital products such as apps or websites will often have a singular marketing agenda when it comes to UX consideration,…