UX Audits

UX Designers working on a digital product design

Build confidence in your roadmaps with actionable insights & prioritised expert recommendations.

UX AUDITS Overview

In today’s competitive digital world, even the smallest UX issues can lead to major user frustration and lost revenue. We’re here to change that.

Our UX Audit services dive deep into your product with heuristic evaluations, user testing, and competitor analysis to uncover hidden opportunities and pinpoint areas for improvement.

Benefits of our UX Audits

Quickly identify issues & pain points

Reveal the underperforming areas of your website, app or platform, and learn how to improve them.

Prioritise action for maximum impact

Address high priority issues first, and make best use of project budgets and timelines.

Achieve growth through informed decisions

Our actionable insights and data-driven recommendations empower you to make informed decisions that drive user engagement, loyalty, and ultimately, product growth.

UX AUDIT PACKAGES

Fundamentals UX Audit

We’ll evaluate your website against best practise criteria, revealing actionable insight & tailored recommendations. For those looking to deliver quick wins and instant improvements.

Activities

Collaborative kick off workshop

We’ll work together to identify your objectives for the website and agree the key areas of focus. This will make sure our recommendations focus on the areas that really matter to you and deliver tangible value.

Comprehensive platform evaluation

A Senior UX Consultant will perform a comprehensive evaluation of your product. We’ll use our own benchmarking criteria to assess the usability, design, content/messaging, accessibility and overall user experience.

Insight report & actionable recommendations

You’ll get a tailored report presenting key findings and prioritised recommendations. We’ll highlight current issues / pain points and the actionable steps you can take to address them.

OUTPUTS AND BENEFITS

Holistic view of your current product experience

Focussing on layout, navigation, visual design, typography, and user journeys

Detailed understanding of current pain points

Highlighting scores & issues across a range of categories

Actionable recommendations

Prioritised based on impact, cost & ease of execution

Findings report

Packed full of visuals to highlight good & bad practise

Playback session

We’ll present and discuss findings with your team, answer any questions, & advise about next steps

Cost from £2,500

360 UX Audit

An in-depth evaluation of your customer experience from multiple perspectives. For those looking to uncover holistic insight about how to improve their product, platform, or app.

Activities

Competitor Analysis

We’ll review up to 3 competitor propositions, benchmark them against your own, and highlight any shortfalls.

Analytics Review

Our Analytics Consultant will evaluate your quantitative data, providing insights about how users are interacting with your site.

User Testing

Run & analyse user testing sessions across key user journeys.

Comms Review

We’ll review a sample of customer comms – emails, letters & brochures – and evaluate their messaging, copy, design and impact.

OUTPUTS AND BENEFITS

360 view of your customer experience

Valuable insight from a range of sources for an in-depth evaluation of your product

Actionable recommendations

Covering competitive positioning, comms messaging, interface design & layout. Prioritised based on impact, cost & ease of execution

Comprehensive findings report

Extensive report covering a UX audit, competitor analysis, user testing, analytics & comms reviews

Playback session

We’ll present and discuss findings with your team, answer any questions, & advise about next steps

Cost from £8,750

Bespoke UX Audit Solutions

We offer bespoke UX audit packages tailored to your specific challenges, ensuring actionable recommendations that align with your business objectives.

Contact us today to speak with an expert consultant who will design a package to suit your needs!

We’re rated as one of the top UX + Product Design Consultancies in the UK.

Top User Experience Company Leeds 2024
Top Product Design Company UK 2024
Top Product Design Company London 2024

Get in touch

hello@lionandmason.com

Or call: 020 3740 6260

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