Andrew Machin
With over 25 years’ experience in UX and digital strategy, Andrew has helped many national and global brands such as John Lewis, Harley Davidson, Johnson & Johnson, and Interflora create exceptional digital product experiences.Through the success of such projects Andrew has received high-profile accolades that span innovation, strategy, and design, such as the Dadi Grand Prix Award and the Digital Impact Award for Innovation.This experience has led to Andrew judging digital design awards, been featured in .net magazine, lecturing at Leeds university, and speaking at seminars and conferences across the UK.
How User Experience Helps Create A More Sustainable Business
Every business would like to operate more sustainably and efficiently in order to make the most of its resources and minimise waste in the form of time, money and effort. There are a huge number of operational, structural and financial…
6 Critical Customer Experience Fixes For Retail Sites
In an online world where things can change at the click of a button, and hard-earned customers are frustratingly fleeting, it pays to stay on top of your customer experience game. Especially if you are competing in the retail sector.…
How Technical Debt Is Holding Back Your Digital Transformation Goals
Technical debt is; “A concept in software development that reflects the implied cost of additional rework caused by choosing an easy solution now instead of using a better approach that would take longer.” In simple terms, technical debt is something…
How Continuity Helps Create A Smooth User Experience
UX is evolving at an exponentially increasing rate and for consumers, what was on the cutting edge yesterday is old news today, never mind those within the industry who are driving change. So when it comes to continuity, in a…
Using AI To Improve User and Customer Experience
Artificial intelligence has been THE buzzword in every tech-driven industry over the past few years as speculation around its impact on human society has been speculated upon by scientists, entrepreneurs, philosophers, politicians and the media outlets. The diversity in opinion…
Why Successful Digital Transformation Isn’t About Tech
Think of the phrase “digital transformation” and you’ll be hard-pressed not to consider it as something innately technical. What if we said that while IT is an obvious part of a company’s digital transformation, it’s certainly not the driving force?…
Is Your Company Culture Holding Up Your Digital Transformation?
The race is on for companies large and small to digitally transform. Yet despite the sense of urgency felt in boardrooms and IT departments across the globe, studies reveal a general sense of inertia around digital transformation. A recent survey…
Why Digital Transformation Projects Go Wrong
Digital transformation is touted to be one of the biggest considerations for businesses, with $1.3 trillion investment being forecasted globally by 2018. Across organisations of all sizes and industries, people are working hard to bring their systems up to scratch…
UX Is Key To Mobile In Digital Transformation
With anyone who’s anyone in the business world thinking about digital transformation, mobile is one of those key inescapable elements. Organisations large and small are hashing out ideas for mobile strategy, from apps to mobile-friendly websites, and quite rightly so.…
UX and Digital Transformation: Why You Need to Tackle Both
Rather than focussing on the competition or trends within their industry, leading businesses are looking to user experience as a key to successful digital transformation. It’s no coincidence that this comes at a time where companies are embarking on major digital…